RETAIL

Challenge

With constant pressure to provide outstanding customer service and minimise business costs, retailers are looking for ways to improve responsiveness to customers and provide a greater level of efficiency.

Solution

We understand what a satisfied customer can mean to your business that is why we design our solutions around helping you make their shopping experience better. Our range of solutions allows staff to be easily contactable whilst on the move, ensuring they receive the right information at the right time.

Customers who cannot find a member of staff when needed can soon become an unhappy customer leading to a disloyal customer. By strategically placing Ascom Press-for-Assistance buttons allows customer to get in contact with a member of staff from the right department almost immediately.

Inefficient checkout flows can be one of the main reasons for customer annoyance, after spending a significant time in shopping for their items having to queue can be the deal clincher. Ascom’s Tillcom solution can provide a smoother checkout flow by providing access to store managers, floor runners, cleaning staff and the like with a single push of a button.

There are times when store working environments can be unsafe. Store Managers can rest assured knowing their lone- and late-working colleagues are safe by providing them with personal alarms. Alarms can be sent directly to a team of colleagues and can be logged and tracked for efficiency improvement processes.

With over 20 years of experience working with retailers Ascom can provide the best solution for your store.

Benefits

1. Respond to customers’ needs faster
2. Increase operational efficiency
3. Create a safer working environment
4. Smoother check-out flows
5. Integrate other systems and alarms with one solution